Wednesday, July 18, 2012

Facebook Sinks on the User Satisfaction Curve

Facebook Sinks on the User Satisfaction Curve

The hits keep coming for Facebook. The social networking site posted the largest
decline in customer satisfaction, according to the American Customer
Satisfaction Index. Facebook dropped 8 percent, settling at a score of 61 on a
100-point scale. It is a record low for the social media category and it places
Facebook in the bottom [...]

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http://blog.clickdigitalproducts.com/digital-tech/facebook-sinks-on-the-user-...

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